When Life Gets in the Way of Well-Being: EAP & Work-Life Management as a Prerequisite to Health
Traditional “transactional” health care often concentrates on the closure of gaps in care, with secondary attention to emotional and life issues. This session introduces the idea that resolution of EAP and work-life issues is an essential component of health care delivery, without which other health and wellness services are less likely to succeed.
Novartis is piloting an innovative program called “Well-Being @ Novartis” in their flagship campus in East Hanover, N.J. Featuring on-site primary care, nutritional counseling, behavioral health assessment, eye care, physical therapy and pharmacy services, Well-Being @ Novartis offers an approach that combines the high-touch care of physicians, nurses, and counselors, with assessment and referral for both medical and behavioral health/work-life needs.
As the entry point to the services a “Health Navigator” completes an assessment based on the question “What is important to you?” Engaging the patient in this way opens the door to social and moral incentives and introduces services such as EAP counseling and work-life consultation at the outset. This empathetic approach may improve employee engagement in health and wellness activities, health improvement and overall well-being.
Attendees will learn how to:
- Assess employees’ behavioral health and work-life needs, using existing data as well as surveys
- Review points of access to care and opportunities for intervention and providing additional resources
- Benchmark and track results in terms of program participation, resolution of issues and reduced overall costs
- Lectures 0
- Quizzes 0
- Duration 39 minutes, 27 seconds
- Skill level Advanced
- Language English
- Students 0
- Assessments Yes